FREQUENTLY ASKED QUESTIONS
Are there any changes or precautions for covid-19? Yes, please see our Covid-19 page for more details.
Do I have to buy my ticket online? No, you can purchase tickets both online and onsite. Please note, if tickets sell out, online tickets will take priority and onsite sales will be limited. Please check ticket availability on our tickets page for the date and time you plan on coming if you are coming during our busy Saturdays in the middle of October.
What should I do if I need to change the time for my ticket? To change the time for your ticket, it's pretty easy! First, look at our ticketing page to find a timeslot that is not sold out on the date and time you'd like to come. Next, send a copy of your order receipt to . Be sure to include the date and time that you'd like to change to.
Is Trapped Buried Alive experience the same as the Last Ride, Burial Simulators (coffins)? No, Trapped is a completely new event that is designed to entertain you and your group all at once. The Burial Simulators were ok, but we wanted a bigger, more professional event that matches our facility better. We decided to upgrade so we could allow people to enjoy the experience as a group and share the experience easier with your friends and family. With Trapped, you get covered with 80,000 plastic germ-block balls. See the Attractions page for more details.
What is blackout night? Blackout nights are awesome! The scenic lights in Adrenaline Haunted house are turned off and groups go through the house with only an LED candle in pure darkness! The feeling of the haunted house changes as you are attacked from multiple angles as our characters roam throughout.
Do you close the haunted houses at your posted hours? No, we close the ticket booth at the posted hours, but the haunted houses close when the line ends. Just note that there may be situations on slow nights that everything closes at the posted time and you may be refused entry so try to come at least 60 minutes prior to closing time to ensure entry if you are going through multiple haunted houses.
If I buy a ticket online, do they get sent to me or where do I pick them up? No, tickets bought online will allow you to print a reciept. You then take that reciept (or your phone to show the receipt) to the ticket window. They will verify your purchase with your photo ID, and then give you the appropriate tickets.
Is it scary and if I'm under 12 can I still go through? Yes, it's scary. We don't recommend our haunted houses as a starter haunted house unless the kids understand what they are going through. If the kids are under 12 they can go through with an adult. Keep in mind, being scared is the fun part, but it's important to understand that you WILL be scared and startled here by loud noises, dark areas, characters coming from all angles, strange sounds, cramped places, and many other unnerving situations...
How can I work here? Sure, we're always looking for great people! But, you must be at least 18. Apply online at our HIRING PAGE.
Which haunted house is the scariest? Each haunted house has a different feel and attack style. We want to make sure that you have a completely different experience as you go through each of our haunted houses. That being said, it's hard to say which is the scariest or best since it all depends on what scares you. For a general description of each house, look at our Attractions page.
Can I upgrade to a QuickPass ticket? Yes, you can upgrade to a QuickPass ticket by going to any of the ticketing windows, or by going to the sweatshop in the north end of the property.(including the Online window). Please note that upgrades may be limited on busy nights.
When is the best time to come to avoid long lines? Typically the lines are shortest early in the season. The lines are usually the longest the 3rd weekend in October, (NOT Halloween weekend!!), and are generally longer on Saturdays than they are on Fridays.
Do you use strobe lights, fog, or disorienting effects? Yes, we use all of these items, as well as loud noises as you come through our place. If you feel that any of these will affect you in adverse ways, please do NOT come through our place.
Is it ok to come through if I'm pregnant? No, please wait and visit us next season. Although it'd make good PR, we'd hate to have to deliver a baby inside the haunted house, and of course want to make sure that nothing happens to your unborn child.
What should I wear ? No open toed shoes or heels. It's a big place, and it's nice to have your feet on the ground at all times! Also, with all the actors and sets that are bloody and ready for you, make sure that you're not wearing your favorite clothes and you wouldn't be devastated to get a stain on them. It's unlikely, but it does happen.
Can I come through if I'm disabled (Have any form of cast, using crutches, canes, back or neck issues, are confined to a wheelchair, or any other condition that makes it hard to walk or navigate)? No, unfortunately the dark environment requires people to be able to navigate through areas and passages that you need full mobility to go through so if you have any of the listed conditions or aren't in good health, please do NOT come through.
Do you offer group rates? Yes, please refer to our ticketing page.
How can I ask a question that's not listed? Please contact us at the e-mail listed on the bottom of the page.
Credit and Debit Cards AcceptedBuy tickets NOW
Hate waiting in long lines? Buy QuickPass Tickets - Only $15 more on any package (as little as $5 per event) to eliminate the wait!
Want to work here? Burial Chamber is always looking to add great people to our staff!
Come visit our Sister Haunt: Abandoned Haunted House Complex - Mount Pleasant, WI -- On I-94 between Milwaukee & Chicago (www.AbandonedHauntedHouse.com)
We're open rain or shine, and if it rains, Burial Chamber provides FREE PONCHOS! It's not a rain night, it's a PONCHO Night!
Come back the last weekend of the season to experience BLACKOUT Nights for ADRENALINE!!
BLACKOUT Nights let you experience Adrenaline Haunted House in the dark! Each group will get an LED candle and have to make their way through the pitch black maze of monsters. It's going to be AWESOME! (Note: Phobia Haunted Woods and Insanity Haunted House will have standard lighting)
Credit and Debit Cards Accepted
NOTE: When visiting Burial Chamber Haunted House Complex, you will experience intense audio & lighting, extreme low visibility, uneven walkways, strobe lights, fog, damp or wet conditions, close proximity and interaction with live actors, and a physically demanding environment. You should not participate if you are pregnant, have claustrophobia, are prone to seizures, or have heart or respiratory problems. You will not be admitted if you appear intoxicated or are wearing any form of cast, medical brace or crutches.
No photography or video allowed inside the haunted houses without prior approval. No smoking, drinking or eating inside the haunted houses. No running, touching props, and do not touch the actors.
If you violate any of these rules you may be asked to leave without a refund. There are NO REFUNDS. Enter at your own risk!
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