Frequently Asked Questions
General Questions
No, we close the ticket booth at the posted hours, but the haunted houses close when the line ends. Just note that there may be situations on slow nights that everything closes at the posted time and you may be refused entry, so be sure to come at least 60 minutes prior to closing time to ensure entry if you are going through multiple haunted houses.
Typically the shortest lines are at the beginning of the night. If you plan on going through multiple events, be sure to arrive no later than 60 prior to close to ensure you can make it through. Also, the lines are typically shortest during the first couple (or last couple) weekends. Friday’s are usually less busy than Saturdays and the busiest weekends are the 2nd and 3rd weekends of October (NOT Halloween weekend!!).
Yes, we have a full selection of food and drinks (both alcoholic and non alcoholic) to fill your stomach. Hot and cold drinks, meals and snacks, we’ve got it all from fresh caramel apples, mini doughnuts, cheesecake, walking tacos, brats, hot chocolate and many other delicious choices!
In the past (after COVID) we had issues getting the 130+ actors to fully staff our haunted houses nightly. We could have run short-staffed, but we chose not to. Finally, we are able to get all the actors we need to make it a great experience for everyone and open up all of our events. So yes, when it says Everything, we mean EVERYTHING!!
Yes, it’s scary. We don’t recommend our haunted houses as a starter haunted house unless the kids understand what they are going through. If the kids are under 12 they can go through with an adult. Keep in mind, being scared is the fun part, but it’s important to understand that you WILL be scared and startled here by loud noises, dark areas, characters coming from all angles, strange sounds, cramped places, and many other unnerving situations…
Our haunted houses are popular for a reason–they’re a GREAT time! We have to make sure that the haunted houses are fun to go through and that our guests are all having a great time when they come to visit. If we make it too cheap, everyone can come and there will be too many people. We try to find the sweet spot to make it affordable enough that many people can come, but not so cheap that everyone can and end up wrecking the experience for everyone.
Over the years, we have tried many ways to separate groups so you can enjoy yourself while inside our events. After much trial and error, we found that larger groups with more space is much better than smaller groups with a little space between them. If you are looking to have more of a private experience, either come with a larger group, or come early or late in the season. We also have tried spacing people out so they had to wait in line for 3+ hours. After waiting 3+ hours, everyone was so tired and done that it completely ruined their experience. It works much better to keep the lines moving and increase the group sizes!
Each haunted house has a different feel and attack style. We want to make sure that you have a completely different experience as you go through each of our haunted houses. That being said, it’s hard to say which is the scariest or best since it all depends on what scares you. For a general description of each house, look at our Attractions page.
Yes, we use all of these items, as well as loud noises as you come through our place. If you feel that any of these will affect you in adverse ways, please do NOT come through our place.
We don’t grab customers. Some of the passages are tighter and you may brush up against an actor at times. There also may be other times where we may lightly touch the back or your leg, for example, or you may find your group with an extra member!
As part of your admission, you are paying to be scared. We are scaring you. Hitting, punching, kicking, grabbing, touching, ANY of the actors is illegal will get you a ride with the police. It’s no different than hitting someone on the sidewalk as you pass by…It’s illegal. It’s simple, hit our workers…go to jail. If you don’t think you can control yourself, stay home!
No, please wait and visit us next season. Although it’d make good PR, we’d hate to have to deliver a baby inside the haunted house, and of course want to make sure that nothing happens to your unborn child.
No, unfortunately it’s dark inside the haunted houses and it’s likely that you will be startled. There are walls and many obstacles to navigate while going through the events. We don’t want to risk you accidentally crashing your child into any of those obstacles/walls that you may or may not have seen.
Wear shoes that you can comfortably stand and walk in. No open toed shoes or heels. It’s a big place, and it’s nice to have your feet on the ground at all times! Also, with all the actors and sets that are bloody and ready for you, make sure that you’re not wearing your favorite clothes and you wouldn’t be devastated to get a stain on them. It’s unlikely, but it can happen.
No, unfortunately the dark environment requires people to be able to navigate through areas and passages that you need full mobility to go through so if you have any of the listed conditions or aren’t in good health, please do NOT come through.
Blackout nights are awesome! The scenic lights in Adrenaline Haunted house are turned off and groups go through the house with only an LED candle in pure darkness! The feeling of the haunted house changes as you are attacked from multiple angles as our characters roam throughout. See schedule for blackout nights, but they are typically the last weekend we are open for the season.
We’re always looking for great people but you must be at least 18. Apply online at our HIRING PAGE.
We’re always looking for great people but you must be at least 18. Apply online at our HIRING PAGE.
Ticketing
Currently, we don’t require you to select a date. Your ticket can be used any night this season so we/you don’t need to worry about moving tickets to other nights. This eliminates the stress of having to make sure that you buy for the correct night!
Please look at our TICKETING POLICIES page for details.
We accept cash, credit, and debit. Checks will not be accepted.
No, all tickets, with the exception of the Spend the night package, can be purchased either online, or on-site at our ticket booth. However, purchasing online tickets allow you to skip the tickets line all together and just head directly to the events!
Yes, if you have unused events on your tickets, you can come back on a different night any time during this season. Tickets are only valid for the current season.
When onsite, you can proceed directly to the events of your choosing. They will scan your QR Code at the events from either your phone or printed receipt. If you need assistance for your tickets, just proceed to the Online Tickets line at the ticket booth.
No, there currently is no requirement to select a specific date and time for ticketing.
Quickpass tickets allow you to skip all of the general admission lines and go to the much shorter quickpass lines instead. Just look for the Quickpass signs to know where to go. There’s a separate (shorter) line for Quickpass tickets as well.
We recommend coming to our location and looking at the admission lines. If it’s busy, you can decide to upgrade or purchase Quickpass tickets, otherwise, just get general admission tickets. Typically, if you are going through multiple events, the Quickpass option can be a great one for those that don’t like waiting in general admission lines. You can also get the Quickpass upgrade after you have purchased your tickets by going back to the Quickpass Ticket window and purchasing the upgrade.
Yes, you can upgrade your tickets at any time. Just proceed to the Quickpass ticket window and they can help you.
Yes, we offer group rates for groups of 20 or more. Prices are typically $5 less than posted as long as one person pays for the entire group, but can vary based on the time, date, and ticket type you purchase. Fill out the e-mail form on this page for more information.
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